How many times did you think you were listening to the other and, when having a new conversation you noticed that you had not understood anything? The works, the relationships, life itself is carried on through sets of conversations. How important is it to listen well then, ¿no? Above all, when it comes to learning. Here we share some notions so that your listening is active.

Hearing is not the same as listening:

What is the difference? Hearing is the biological act of hearing sounds.. Hear, instead, is to perceive and interpret.

When we listen, we perceive more than words: for example, the emotion with which the other expresses. It is always important to consider body language and tone.

We all apply our imprint to what we hear. You listen from your story, from how observant you are. Then, how we reduce the gap in every conversation?


  1. I recognized that there will always be an inevitable gap between you and your interlocutor, because they are two totally different people, with stories, different prejudices and emotional burdens.
  2. Checks, ask and return to make sure you understand what they just told you. That is better than being left with doubts. An easy way to verify that they are on the same page could be by saying: "To sum up, what you need is that I ... " (indicating in detail what you understood that they asked or commented on you "


  1. Prepare before speaking and be precise with the details of what you need. If it is a task or work order, especially, always specify deadlines, deadlines and requirements to your listener.
  2. At the end of the conversation you can ask: "Do you want us to review what we talked about? What slopes emerge from this talk?

By Cecilia Faraco
Consultant at DINKA